You just sent some TON, XRP, EOS, or XLM to your exchange. The blockchain explorer says the transaction is “Successful,” but your exchange balance is still $0.00.
Then you realize your mistake: You forgot to input the Memo (or Tag).
Are your funds gone forever? No.
Since the funds arrived at the exchange’s main wallet, they are safe. The exchange just doesn’t know which sub-account (yours) the funds belong to.
Here is the exact 3-step process to recover your missing crypto deposit in 2026.
Step 1: Locate Your TXID (Transaction Hash)
Customer support cannot help you without the exact digital receipt of your transfer.
- Open the wallet or exchange from which you sent the crypto.
- Go to your Withdrawal History or Transaction History.
- Click on the specific transfer and look for a long string of letters and numbers called the TXID or Transaction Hash.
- Copy this exact string. Do not screenshot it; you will need to paste the text later.
Step 2: Use the “Self-Service Recovery” Application
Top-tier exchanges no longer require you to talk to a human agent for this. They have automated recovery portals.
- Go to your exchange’s Help Center and search for “Deposit Not Arrived” or “Self-Service Recovery”.
- Select the reason: “Forgot or filled in the wrong Memo/Tag.”
- The system will ask you to input 4 things: The Coin Name, the Deposit Address, the exact Amount, and the TXID you copied in Step 1.
- Submit the application. Automated systems usually return the funds to your original sending address within 1 to 3 working days.
Step 3: Record a Video Proof (If Manual Review is Required)
If you are using a strict exchange or the amount is huge, the automated system might trigger a manual review.
They will ask you to record a continuous video. You must show your face, log into the sending wallet/exchange in real-time, and click on the transaction details to prove you are the actual sender. Keep the video under 25MB and upload it to the ticket.
🛑 Still Trading on Exchanges with Terrible Support?
If you forgot a memo on a low-tier exchange or a shady platform, kiss your money goodbye. They will ignore your tickets and quietly pocket your crypto.
When you are moving serious money, you need an exchange with automated recovery systems and 24/7 reliable support.
Stop taking risks with your funds. Switch to Binance, the world’s most liquid and secure exchange, which offers a 1-click self-service recovery tool for missing deposits.
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